Required Telecaller - Faridabad

Key Responsibilities

1. Making Outbound Calls

• Make daily outbound calls to potential or existing customers to introduce the company s products or services.
• Use given databases, leads, or cold calling strategies to connect with customers.
• Initiate a friendly and engaging conversation to assess customer interest and eligibility for specific offerings.

2. Receiving Inbound Calls

• Answer incoming customer queries or service-related calls in a professional and courteous manner.
• Provide accurate information about the products/services being offered.
• Help resolve customer doubts or issues and route complex queries to relevant departments.

3. Lead Generation and Follow-Up

• Identify prospective customers through conversations and generate interest in the product or service.
• Maintain a systematic follow-up schedule for potential leads and ensure timely callbacks.
• Update CRM or lead tracking software with details of conversations and outcomes.

4. Sales Support

• Explain product features, benefits, pricing, and offers clearly to the customer.
• Encourage customers to make a purchase or book an appointment/demo.
• Assist the sales team in converting leads into customers by providing all necessary information.

5. Customer Service

• Resolve basic issues related to billing, product usage, delivery status, or service feedback.
• Ensure a high level of customer satisfaction by handling calls with patience and professionalism.
• Escalate unresolved issues to senior staff or the relevant department.

6. Data Entry and Documentation

• Record details of every call, including the nature of the call, customer details, and next steps.
• Maintain organized records of call logs, inquiries, complaints, and feedback.
• Generate daily or weekly call reports for management review.

7. Meeting Targets

• Work towards achieving daily/weekly/monthly targets related to the number of calls, lead generation, and sales.
• Follow call scripts and sales pitch guidelines while maintaining a natural and conversational tone.