Food And Beverage Associate

Key Responsibilities:

1. Guest Service:

• Greet guests in a friendly and professional manner upon arrival.
• Present menus and provide detailed information when asked (e.g., about ingredients, special dietary needs, portion sizes).
• Take accurate food and beverage orders and communicate them clearly to kitchen or bar staff.
• Serve food and beverages to guests in a timely, courteous, and professional manner.
• Ensure guest satisfaction by checking in during meals and addressing any concerns or special requests.

2. Table Setup and Maintenance:

• Prepare tables by setting up linens, cutlery, glassware, and other tableware.
• Keep dining areas clean and organized before, during, and after service.
• Clear used plates, utensils, and glasses and reset tables promptly for the next guests.
• Assist with rearranging seating or handling reservations and table assignments.

3. Order Handling and Billing:

• Use POS (Point of Sale) systems to enter orders and process payments.
• Provide accurate bills, collect payments, and return change or payment confirmation to guests.
• Handle cash, credit card, or digital payments responsibly and follow billing procedures.

4. Product Knowledge and Upselling:

• Stay informed about menu items, daily specials, promotions, and pairing recommendations.
• Suggest food and beverage pairings or upsell special items to enhance guest experience and increase revenue.
• Maintain knowledge of allergy or dietary restrictions and ensure compliance with guest requests.

5. Team Collaboration:

• Work closely with kitchen staff, bartenders, and other service team members to ensure smooth service flow.
• Attend daily briefings and staff meetings to discuss menus, events, or service-related updates.
• Cooperate with supervisors and managers to resolve customer complaints or service issues effectively.

6. Health, Safety, and Hygiene:

• Follow all hygiene, cleanliness, and sanitation standards set by the company and health authorities.
• Handle food and beverages in a safe and hygienic manner at all times.
• Wear appropriate uniforms and personal grooming as per company policy.