The Quarry Gallery - Manager - Client Relationship (3-6 Yrs) Mumbai (After-Sales/Customer Service)

Who are we?- The Quarry is a luxury natural stone brand. In just ten years, the brand is celebrated for revolutionizing the marble industry in India.- And recognized as the brand to be associated with by the world s best marble quarries across continents.- The Quarry is the first-of-its-kind indigenous luxury brand with 281 of India s Fortune 500 families as clients currently.- We are a lean team of high-performing go-getters who take ownership of their roles in the organization.- Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to the conversations. Most importantly, we love solving problems.- If you think you re cut out from a similar cloth, we d encourage you to apply to this role.What would you be required to do?- Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.- Validation of client information as per our criteria and recording of the same in internal databases- Fix appointment of the clients for the experience center visits. Meet and greet them once they visit.- Be the intermediary between them and Sales team for initial requirements.- Post the initial conversation the CRM would schedule and coordinate the meetings with the client.- Give a tour of the experience center if needed.- The CRM shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.- The CRM shall keep a record and maintain the data of all the meetings and visits in a diligent manner.What skills we are looking for?- Preferably Masters / bachelor s degree or 2-3 years experience in client relations- Proven record in handling HNI clients in luxury sector for 2-3 years- Excellent communication and interpersonal skills- Proficiency in Microsoft Office- Passion and dedication towards client servicing- Must be a good listener and pay attention to detail.Skills needed- Prior experience in dealing with HNI clients.- Excellent proficiency in verbal and written communication.- Basic know-how of any ERP system (ref:updazz.com)

Payroll Type : Permanent