SAP Platform Change Management Analyst

About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net:zero future. As one of the world 's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower:emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society 's evolving needs. Learn more aboutour What and our Whyand how we canworktogether.
ExxonMobil 's affiliates in India
ExxonMobil 's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil 's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil 's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market:development activities.
The Global Business Center : Technology Center provides a range of technical and business support services for ExxonMobil 's operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community:building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India
and the Energy Factor India
.
What role you will play in our team
Responsible for managing all aspects of IT Governance process for changes for large and complex SAP landscape (multiple layers, multiple products supporting Oil and Gas business) in a support group that is globally distributed, including prioritizing change requests, assessing their impact, and accepting or rejecting changes. This person will have a deep understanding of managing an internal SAP governance process to ensure policy compliance of changes (MoC).
Job location is based out of Bangalore, Karnataka
What you will do
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Large Scale IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.
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Assist users with IT ticketing system questions and issues related to Change Mgmt.
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Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt. Team is responsible for.
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Provide support on changes to the technical teams, system owners and stakeholders.
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Harmonize logistics changes for SAP landscape systems along with other components (Network, OS, Database and etc)
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Provide governance metrics and reports for different audiences.
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Analyze and approve changes accordingly to the best practices, processes and criteria.
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Ensure that change/communication coming from the Infrastructure Services technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users.
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Provide continuous improvement suggestions for operations and support of the areas mentioned above
About You
Skills and Qualifications
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ITIL (IT Infrastructure Library) and ITSM (IT Service Management) knowledge : ITIL certification
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Knowledge about ITIL or other service management frameworks
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Knowledge of infrastructure services and relevant customer technologies, preferably with large, complex enterprise:level programs.
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Must have demonstrated strong interpersonal skills and be
Job Type: Permanent