Front Desk Manager

Key Responsibilities:

1. Client Reception & Service

• Greet clients warmly and professionally as they arrive at the salon.
• Provide information about salon services, pricing, and available packages.
• Offer refreshments or reading material to clients as they wait, ensuring a pleasant experience.

2. Appointment Management

• Schedule and confirm appointments via phone, online booking systems, or walk-ins.
• Coordinate daily schedules for stylists, beauticians, and other service providers to avoid overlaps or delays.
• Handle last-minute changes, cancellations, or rescheduling efficiently.

3. Customer Relationship Management

• Build strong relationships with repeat clients to encourage loyalty and referrals.
• Address client concerns or complaints calmly and professionally, escalating issues to the salon manager if needed.
• Maintain a database of client preferences, visit history, and birthdays for personalized service.

4. Front Desk Administration

• Manage phone calls, emails, and in-person inquiries efficiently.
• Maintain cleanliness and organization at the reception area.
• Monitor salon supplies at the front desk and place orders when needed (e.g., stationery, POS materials).

5. Cash Handling & Billing

• Process payments (cash, card, UPI, etc.) accurately through the POS system.
• Issue receipts, vouchers, or invoices to clients.
• Maintain end-of-day cash reports and balance registers.

6. Team Coordination

• Communicate with the salon team about upcoming appointments and special client needs.
• Assist in staff scheduling and keeping the team aware of changes or VIP bookings.
• Relay client feedback to stylists and support quality improvements.

7. Sales & Promotions

• Upsell salon products and services when appropriate (e.g., recommending add-ons or packages).
• Promote ongoing offers, memberships, and loyalty programs.
• Keep promotional materials and displays up-to-date at the front desk.