Front Office Executive

Key Responsibilities

1. Reception and Visitor Management
   • Greet and welcome visitors, clients, and guests in a professional and friendly manner.
   • Maintain a clean and organized reception area to create a welcoming atmosphere.
   • Manage the visitor logbook and issue visitor passes or IDs as required.
   • Inform relevant staff members about visitor arrivals promptly.
2. Call Handling and Communication
   • Answer incoming calls efficiently, screen and direct them to the appropriate departments or personnel.
   • Take accurate messages and ensure timely delivery to concerned individuals.
   • Handle inquiries about the organization s services, office hours, or general information.
3. Administrative and Clerical Support
   • Manage incoming and outgoing mail, couriers, and packages.
   • Perform basic administrative duties such as filing, photocopying, scanning, and typing correspondence.
   • Maintain inventory of office supplies and coordinate with vendors for replenishment.
   • Assist in scheduling appointments, meetings, and conference room bookings.
4. Coordination and Record Keeping
   • Maintain records related to visitors, bookings, and office supplies.
   • Update employee contact lists, extension directories, and other important records.
   • Coordinate with housekeeping and security staff to ensure cleanliness and safety at the front desk area.
5. Customer Service and Professionalism
   • Respond to inquiries with accurate information and ensure customer satisfaction.
   • Maintain a polite and helpful demeanor at all times, even under pressure.
   • Handle complaints calmly and escalate issues to appropriate personnel when necessary.
6. Support to Management and Staff
   • Provide administrative support to HR or operations teams as needed.
   • Assist in organizing company events, training sessions, or internal meetings.
   • Perform ad hoc tasks assigned by management.