Aashni + Co - Associate - Customer Success (3-5 Yrs) Mumbai (After-Sales/Customer Service)

Responsibilities:- Handling Customer complaints & grievances.- Resolving customer s query via emails and phone calls.- Keeping track of the orders and arranging required styles on request.- Resolving queries on social media on posts and direct messages.- Forwarding queries to concerned Team.- Upselling on the desired productsRequired Experience/Skills/Education :- A bachelor s degree in Administration or related field.- A minimum of 3 years experience (fashion ecom based preferred)- Excellent interpersonal and written and oral communication skills.- Knowledge of CRM systems.- Computer skills.- Knowledge of mediation and conflict resolution techniquesTimings :We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times.1st Shift : Start - 10:00:00 AM - End - 6:30:00 PM2nd Shift : Start - 6:00:00 PM - End - 2:30:00 AM3rd Shift : Start - 2:00:00 AM - End - 10:30:00 AM (ref:updazz.com)

Payroll Type : Permanent