Customer Service Specialist

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Customer service specialist. Freshers can apply. Work from office. Insurance process& Pune location. 6 days work. No target and good salary. Need ppl with Life insurance exp or in any insurance . Day Shift & good learning opportunity.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, live chat, or social media in a prompt, courteous, and professional manner. Ensure every interaction reflects the company s commitment to excellent service.
Issue Resolution: Identify, investigate, and resolve customer problems. Provide solutions and alternatives within the time limits and follow up to ensure resolution. Escalate unresolved issues to the appropriate departments when necessary.
Product Knowledge: Maintain a deep understanding of the company s products and services to provide accurate information and guidance to customers. Stay updated on changes in product lines, promotions, and policies.
Order Management: Assist customers with placing, tracking, and modifying orders. Coordinate with shipping and logistics teams to provide accurate delivery information and resolve shipment issues.
Documentation: Accurately document customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system. Maintain detailed records for future reference and quality assurance.
Feedback Collection: Gather and document customer feedback to help improve products, services, and the overall customer experience. Work closely with internal teams to relay important insights from customer interactions.
Team Collaboration: Work closely with sales, marketing, product development, and technical support teams to ensure a seamless customer experience. Participate in regular team meetings and training sessions to stay aligned with business goals.
Customer Retention: Build lasting relationships with customers by going above and beyond in resolving issues and ensuring satisfaction. Help identify opportunities for upselling or cross-selling when appropriate.

Job Profile : Customer service specialist
Industry : tech-support

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