GyanDhan - Executive - Collection (1-3 Yrs) Delhi NCR (Telesales/Inside Sales/BPO)

Job Summary:We are looking for a proactive and dedicated Tele Collection Executive to join our team in Saket. The role involves managing debt collection processes through phone calls, WhatsApp, email, and references, with a focus on education loans. You will be responsible for resolving customer queries and ensuring accurate record-keeping through our CRM system. This role requires strong communication, multitasking, and problem-solving skills to drive efficient collections.Key Responsibilities:- Manage debt recovery across different buckets by engaging with customers via phone, WhatsApp, email, and other references.- Send professional email communications for debt collection and follow-up.- Maintain accurate and up-to-date records of all customer interactions using the company s CRM software.- Address and resolve customer payment issues, escalating complex cases to senior staff when necessary.- Build strong relationships with customers to encourage timely payments and resolve outstanding issues.- Collaborate with internal teams to ensure smooth and effective resolution of customer queries.Desired Skills and Qualifications:- Experience: 6 months to 2 years in collections, credit control, debt recovery, or telecalling.- Communication: Strong verbal skills in both Hindi and English (additional languages are a plus).- Technical Proficiency: Basic computer knowledge and familiarity with social media and email communication.- Interpersonal Skills: Ability to multitask, manage customer relationships, and resolve issues effectively.- Independence: Ability to work independently with minimal supervision and manage priorities efficiently.- Education: Minimum qualification of 12th pass. (ref:updazz.com)

Payroll Type : Permanent