Livekeeping - Executive - Customer Support (1-3 Yrs) Noida (After-Sales/Customer Service)

Job Description:- Handle inbound and outbound customer queries via phone, email, and chat.- Provide accurate information regarding products, services, and policies.- Resolve customer complaints promptly and professionally.- Maintain a record of customer interactions and update CRM systems.- Coordinate with internal teams to ensure quick resolution of issues.- Identify customer needs and suggest appropriate solutions or products.- Follow up on customer inquiries to ensure satisfaction.- Adhere to company policies and procedures while interacting with customers. Job Responsibilities:- Bachelor s degree in any field (preferred but not mandatory).- Proven experience in customer service or a related role.- Excellent verbal and written communication skills.- Strong problem-solving abilities and a customer-centric approach.- Familiarity with CRM software and customer service tools is a plus.- Ability to work in shifts (if applicable).- Good typing speed and basic computer skills. (ref:updazz.com)

Payroll Type : Permanent