Required Telecaller - Jaipur

Key Responsibilities

Debt Collection:

1. Customer Interaction:
   • Make outbound calls to customers with overdue payments on loans, credit cards, or other financial products provided by banks and NBFCs.
   • Establish contact with customers to remind them of their outstanding debts and explain the consequences of non-payment.
   • Maintain a positive and professional relationship with customers while working towards collecting the owed amount.
   • Handle both soft collections (reminders) and hard collections (delinquent accounts).
2. Debt Recovery Negotiation:
   • Negotiate with customers to come to an agreement on repayment terms, including extensions, partial payments, or settlement options.
   • Offer payment plans to customers who may have financial difficulties, ensuring they understand the terms and deadlines.
   • Follow up with customers who have agreed to a repayment plan to ensure they are meeting the agreed terms.
3. Customer Support:
   • Provide information to customers about the specifics of their outstanding debts, including the principal amount, interest, and late fees.
   • Assist customers with understanding the various options for repaying their debt, including full settlement or restructuring the debt.
   • Address customer queries regarding payment methods, due dates, or account status.
4. Record Keeping & Reporting:
   • Maintain accurate records of all communication and payments made by customers.
   • Update customer information and collection statuses in the database or CRM systems.
   • Provide regular reports to the management on the progress of debt recovery, including the number of successful collections, follow-ups, and pending cases.
5. Compliance & Legal Awareness:
   • Ensure that all communication with customers adheres to banking regulations and debt collection laws, including the Fair Debt Collection Practices Act (FDCPA) and other relevant local laws.
   • Keep up to date with changes in banking policies and regulations related to debt collection.
6. Follow-up & Reminders:
   • Ensure timely follow-up calls to remind customers about upcoming payments or overdue balances.
   • Set reminders for follow-ups and escalate overdue debts to higher management when necessary.
7. Customer Relationship Management:
   • Build rapport with customers to foster positive relationships and encourage timely repayment.
   • Maintain professionalism even in difficult conversations, ensuring customers feel heard and respected.
   • Educate customers about financial management and available resources to avoid future payment issues.