Sales And Customer Engagement Executive

Negotiable

by Freshersworld
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Job Specifications

Employment Type Part time jobs

Job Description

We are looking for a dynamic and proactive female candidate to join our team as a Sales and Customer Engagement Executive.&

The role involves:

Sending emails and responding to inquiries professionally.

Contacting potential buyers and generating leads.

Following up with leads to convert them into customers.

& Handling communication with domestic and international clients.

Requirements:

Good communication and email writing skills.

Ability to generate and follow up on leads.

Basic knowledge of sales and customer handling.

Prior experience in sales, telecalling, or lead generation is a plus.

Benefits:

Flexible working hours.&

Part-time role, suitable for students or professionals looking for extra income.

If interested, please send your resume and a short introduction to us.

Key Responsibilities

Sales Generation and Conversion:
- Promote and sell products or services to new and existing customers through direct interactions, both in-person and via phone, email, or online.
- Conduct product demonstrations, presentations, and offer tailored solutions based on customer needs.
- Drive the sales process from lead generation to closing, ensuring a smooth transition and conversion from prospect to customer.
- Meet or exceed sales targets and KPIs on a consistent basis.
Customer Engagement:
- Develop and maintain strong relationships with customers to encourage repeat business and customer loyalty.
- Engage with customers through various channels (phone, email, social media, in-person) to provide personalized experiences and enhance customer satisfaction.
- Regularly follow up with customers to ensure satisfaction and address any post-sale issues or concerns.
Customer Service and Support:
- Act as the main point of contact for customer inquiries, addressing questions, concerns, and resolving issues promptly.
- Provide exceptional customer support, handling complaints or dissatisfaction professionally and efficiently.
- Manage the order process and follow up to ensure timely delivery, installation, or fulfillment of services.
- Offer after-sales support to ensure the customer experience is seamless and clients remain satisfied with their purchases.
Product Knowledge and Advisory:
- Stay updated with the latest product information, features, and industry trends.
- Advise customers on the best products or services that meet their specific needs.
- Provide accurate and detailed product information to help customers make informed purchasing decisions.
Upselling and Cross-selling:
- Identify opportunities to upsell or cross-sell additional products or services to enhance the customer s purchase experience.
- Promote value-added services and special offers based on customer preferences or requirements.
- Customize solutions and bundles to meet the unique needs of each customer.
Customer Feedback and Improvement:
- Actively seek and collect customer feedback through surveys, direct interactions, or other means to assess satisfaction levels.