Customer Care Executive

Department: Customer Service& &

Salary: 30,000 35,000 (In-Hand)& &

Typing Speed Requirement: Minimum 30 WPM& &

Job Overview:Speed Global Solutions is looking for a Customer Care Executive to join our logistics department. The ideal candidate will play a crucial role in delivering outstanding customer service, addressing logistics-related queries, and ensuring seamless communication between clients, logistics partners, and internal teams.& &
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Key Responsibilities:
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Customer Support:

- Serve as the first point of contact for customers via phone, providing prompt and professional support.& &

- Address inquiries related to logistics services, delivery schedules, shipment tracking, and order status updates.& &

- Handle customer complaints effectively, ensuring quick resolution and satisfaction.& &
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Order & Logistics Management:

- Monitor and manage& & order status, delivery timelines, and shipment documentation .& &

- Coordinate with warehouses, transportation teams, and third-party logistics providers to ensure on-time deliveries.& &

- Assist customers with the returns and exchange process, ensuring compliance with company policies.& &

Communication & Coordination:

- Keep customers informed about shipment details, potential delays, and any logistics-related issues.& &

- Work closely with the logistics, sales, and operations teams to enhance service efficiency.& &

Qualifications & Requirements:

- Education : A bachelor s degree in Business, Logistics, Supply Chain Management, or a related field is preferred (Graduation is mandatory).& &

- Experience: 0 to 3 years (Freshers with excellent communication skills are encouraged to apply).& &

Skills :& &

- Strong verbal communication skills.& & & &

- Ability to multitask and manage customer queries effectively.& & & &

- Basic knowledge of logistics operations is a plus.& & & &

- Proficiency in typing (minimum 30 WPM) .