Required Telesales Executive - Ahmedabad

Key Responsibilities

1. Outbound Sales Calls:
   • Make outbound calls to potential customers to promote and sell the company s products or services.
   • Follow a structured sales script or framework, but also adapt to the customer s needs and responses.
   • Generate leads and qualify prospects by asking relevant questions to identify customer needs and purchasing intent.
2. Product/Service Promotion:
   • Provide detailed information about the company s products or services, ensuring the customer understands the benefits and value proposition.
   • Identify customer pain points and offer solutions that best address their needs.
   • Use persuasive communication skills to convince prospects to make a purchase or take the desired action.
3. Sales Conversion:
   • Close sales by effectively handling objections, negotiating terms, and ensuring customer satisfaction.
   • Maintain a high conversion rate by effectively engaging with prospects and following up with leads.
   • Achieve individual and team sales targets by converting calls into actual sales or leads.
4. Customer Relationship Management:
   • Build and maintain strong relationships with prospects and customers to foster loyalty and repeat business.
   • Provide exceptional customer service by addressing queries, following up on product deliveries, and ensuring satisfaction.
   • Keep customers informed about promotions, new products, and services through regular communication.
5. Follow-up Calls:
   • Make follow-up calls to existing and potential customers who have shown interest but have not yet made a purchase.
   • Nurture leads and re-engage customers who have not purchased, offering additional incentives or information to encourage conversions.
6. Database Management:
   • Maintain an up-to-date customer database, ensuring all relevant information (e.g., contact details, sales history, preferences) is accurately recorded.
   • Track and update the status of leads, sales, and customer interactions in the CRM system.
7. Meeting Sales Targets:
   • Meet or exceed individual and team sales targets by managing call volumes and ensuring quality conversations with prospects.
   • Report sales results to the team leader or sales manager, sharing insights about customer behavior and sales performance.
8. Market and Competitor Research:
   • Stay informed about the company s competitors, thei