Required Telecaller - Mumbai

Key Responsibilities

1. Outbound and Inbound Calls:
   • Make outbound calls to potential customers to promote products, services, or offers.
   • Handle inbound calls from customers who may have inquiries, complaints, or need support.
   • Ensure a high level of professionalism and courtesy when speaking with customers on the phone.
2. Lead Generation and Qualification:
   • Identify potential leads through various sources such as online databases, referrals, or company records.
   • Qualify leads by gathering necessary information to determine if they are interested in the product/service being offered.
   • Schedule follow-up calls or appointments for further discussions or sales activities.
3. Product or Service Promotion:
   • Effectively communicate product or service features and benefits to prospects or existing customers.
   • Tailor the pitch to suit the customer 's needs, preferences, or pain points.
   • Provide information about promotions, discounts, or new product offerings to increase sales opportunities.
4. Customer Support and Information:
   • Address customer queries, explain product details, and resolve concerns to ensure customer satisfaction.
   • Offer basic troubleshooting, product support, or guidance for services provided.
   • Keep customers informed about the status of their orders, services, or upcoming events.
5. Data Entry and CRM Management:
   • Maintain accurate records of customer interactions, leads, and sales in the CRM (Customer Relationship Management) system.
   • Ensure all relevant customer information is updated, such as contact details, inquiries, and purchase history.
   • Follow up on leads and convert them into customers, tracking progress through sales pipelines.
6. Sales and Target Achievement:
   • Work towards achieving personal sales targets and contribute to team sales goals.
   • Report regularly to the supervisor or manager regarding call statistics, conversion rates, and sales results.
   • Meet or exceed KPIs (Key Performance Indicators) set by the company for call volume, conversions, or customer satisfaction.
7. Customer Relationship Building:
   • Build a rapport with customers to foster long-term relationships, ensuring continued engagement.
   • Use customer feedback to improve service delive