Customer Care Executive Require For Website Selling Campaign

Key Responsibilities

1. Lead Generation & Prospecting:
   • Conduct outbound calls to potential business clients to generate leads for web-related services such as website development, e-commerce solutions, SEO, digital marketing, etc.
   • Identify business opportunities by researching companies that could benefit from your web services.
   • Qualify leads and gather information about the client s needs, budget, and project requirements.
   • Develop a strong understanding of potential client industries, offering tailored solutions for their business needs.
2. Sales Pitch & Client Interaction:
   • Engage in outbound sales calls, providing information about the company s web services, highlighting benefits, and discussing specific solutions for each business.
   • Deliver compelling and persuasive sales presentations, demonstrating the value of the company s services and how they can meet clients needs.
   • Address client concerns and provide solutions to overcome objections, building trust and rapport.
   • Follow up with prospects to maintain communication and drive potential business deals to closure.
3. Understanding Client Requirements:
   • Work closely with potential clients to understand their business needs, goals, and objectives to present the best possible solution.
   • Analyze the client 's business challenges and recommend suitable web solutions, such as custom websites, SEO services, digital marketing campaigns, etc.
   • Gather and document detailed project requirements to ensure accurate proposals.
4. Negotiation & Closing Sales:
   • Negotiate pricing, contracts, and terms with potential clients, ensuring both parties are satisfied with the deal.
   • Close deals by securing contracts for web services, while achieving or exceeding monthly sales targets.
   • Coordinate with the internal team to ensure the smooth transition of projects once the sale is finalized.
5. Customer Relationship Management (CRM):
   • Maintain accurate records of all client interactions, sales activities, and outcomes in CRM tools like Salesforce, HubSpot, etc.
   • Ensure timely follow-up with leads and prospects, tracking sales pipeline and ensuring clients inquiries are promptly addressed.
   • Regularly update CRM with current lead status and communication history to keep the sales process organized.
6. Market Research & Competitor Analysis:
   • Stay up to date with industry trends and competitors ' offerings to effectively position your company 's services against them.
   • Continuously analyze customer needs and feedback to help refine sales strategies and service offerings.
7. Reporting & Feedback: