Required Telecaller - Bangalore

Job Title: Telecaller Job Type : Full-time (Day Shift) Pay: 12,000.00 - 19,000.00 incentives per month Female Candidates Only Qualification: 10th/12th/Any graduation Job Summary: We are looking for an enthusiastic Telecaller to make calls to potential customers. Benefits: Competitive Salary Incentives Location: Electronic City Phase II, Bangalore

Key Responsibilities:

1. Outbound Calling:

• Lead Generation: Contact potential customers (leads) to promote products or services and schedule appointments or sales meetings.
• Product Promotion: Educate and inform customers about new products, offers, or services through persuasive and clear communication.
• Customer Follow-Up: Follow up with existing customers to check on their satisfaction, offer additional products, or gather feedback.

2. Inbound Calling and Customer Service:

• Answering Queries: Handle inbound customer inquiries regarding products, services, and company policies.
• Issue Resolution: Provide solutions to customer concerns, complaints, and technical issues in a polite and professional manner.
• Customer Retention: Engage with existing customers to ensure satisfaction, resolve issues, and encourage repeat business.

3. Sales and Lead Conversion:

• Sales Pitch: Deliver clear, concise, and engaging sales pitches to convert leads into customers.
• Sales Targets: Meet daily, weekly, or monthly sales targets by effectively promoting products/services.
• Closing Deals: Persuade customers to take action, finalize sales, or sign contracts.

4. Database Management:

• CRM Updates: Maintain accurate customer records in the company s CRM (Customer Relationship Management) system.
• Tracking Leads: Keep track of all interactions with customers and ensure follow-ups are conducted in a timely manner.
• Data Entry: Accurately record customer information, call outcomes, and sales progress.

5. Product and Market Knowledge:

• Stay Informed: Keep up-to-date with product features, services, offers, and pricing in order to answer customer questions effectively.
• Market Feedback: Collect customer feedback and insights to help improve products or services.

6. Reporting:

• Daily Reports: Provide daily reports on the number of calls made, leads generated, sales achieved, and customer feedback to the Telecalling Manager.
• Performance Metrics: Report on key performance indicators (KPIs), such as call volume, conversion rates, and customer satisfaction.

7. Collaboration:

• Teamwork: Work closely with the sales and customer service teams to ensure a seamless customer experience and achieve overall business goals.
• Cross-functional Communication: Collaborate with other departments to share customer feedback, insights, and potential opportunities for business growth.

Job Profile : Telecaller
Industry : BPO, Walkin