Required Telesales Executive - Bangalore

Key Responsibilities

Outbound Calls:

1. Lead Generation:
   • Make outbound calls to prospective customers who have shown interest in two-wheelers, either through online inquiries or walk-ins.
   • Provide information on the showroom 's available models, offers, and financing options.
   • Engage with potential customers to understand their needs and schedule test rides or showroom visits.
2. Follow-Up Calls:
   • Follow up with previous customers who have shown interest in purchasing a two-wheeler but have not made a decision.
   • Ensure timely follow-ups to check on the status of their interest and answer any queries they may have.

Inbound Calls:

1. Customer Inquiries:
   • Answer inbound calls from customers inquiring about two-wheeler models, prices, and promotions.
   • Provide detailed information about product features, benefits, and pricing, ensuring a positive customer experience.
2. Appointment Scheduling:
   • Schedule appointments for customers to visit the showroom for test rides or to discuss specific models and options.
   • Coordinate with the sales team to ensure customer appointments are honored and smoothly managed.

Promotions and Offers:

1. Product Promotion:
   • Actively promote the showroom s latest two-wheeler models, special offers, and discounts during phone calls.
   • Encourage customers to visit the showroom and explore available options in person.
2. Sales Targets:
   • Meet daily/weekly/monthly telecalling targets, focusing on lead conversion and customer engagement.
   • Track and report progress towards sales and lead generation goals.

Customer Relationship Management:

1. Database Management:
   • Maintain and update the customer database regularly to ensure accurate records of interactions, follow-ups, and sales conversions.
   • Record customer feedback, concerns, or inquiries and escalate issues to the relevant team members if necessary.
2. Customer Service:
   • Address customer queries or concerns during the call and offer solutions, ensuring customer satisfaction.
   • Offer post-sale support by providing information on services, warranties, or any other customer needs.

Sales and Reporting:

1. Sales Coordination: