Customer Care Specialist - Habuild Caring Friend

Position: Customer Care Specialist "Become a Caring Friend for Habuild s Community "
Department: Operations
Location: Nagpur/ Remote (with future offline event opportunities)
About Us:
At Habuild, we are on a mission to transform lives by helping people build healthier habits! With a powerful vision to create a healthier, happier world, we have already impacted over 9 million lives, fostering a culture of consistency, discipline, and well-being. Through our innovative approach, we empower individuals to unlock their best selves whether it 's through yoga, mindfulness, or fitness routines and make wellness an unshakable part of their daily lives.
We are not just another company; we are a movement. A community driven by purpose, passion, and relentless pursuit of growth.At Habuild, we believe that small, consistent actions lead to extraordinary transformations, and our products are designed to make that journey seamless, engaging, and life-changing. Join us, and let s build something extraordinary together!
Role Overview:
As a Customer Support Specialist, you will play a key role in supporting the well-being of our members by providing guidance, answering queries, and offering emotional and practical support. This role combines counseling skills with operational support. As an English tutor by qualification, your communication and empathetic listening abilities will make you an excellent fit for this role. In the near future, you will also have the opportunity to manage and assist with offline events, ensuring the smooth running of in-person activities and interactions.
Key Responsibilities:
Well-being Support:
Act as a primary point of contact for members regarding personal, emotional, and health related concerns.
Offer emotional support and guidance to individuals in need, maintaining a compassionate and non-judgmental approach.
Provide practical advice and solutions to improve overall well-being, work-life balance, and mental health.
Query Management:
Respond to queries and concerns in a timely and empathetic manner via email, phone, or chat.
Provide clarification and guidance on wellness and Community programs, and initiatives, especially those related to member wellness and support.
Ensure effective communication with members, listening to their concerns and addressing them in a constructive manner.
Operational Support:
Assist with coordinating events and initiatives that promote member well-being and community-building activities.
Support in the development and implementation of wellness programs and initiatives, both remote and offline.
Track and manage feedback from participants, ensuring that programs are meeting their objectives and addressing concerns.
Offline Event Management (Future Role):
In the near future, take on the responsibility of managing offline events, including logistics, coordination, and on-the-ground support.
Collaborate with the other team to plan, organize, and execute in-person events
Ensure smooth operations during offline events, handling any concerns or issues that arise during the events.
Documentation & Reporting:
Maintain confidential records of interactive sessions, employee well-being feedback, and wellness program data.
Provide regular updates to management on Member well-being trends, concerns, and program effectiveness.
Skills and Qualifications:
Bachelor s degree in English, Education, or a related field.
Proficient in English, with responsibilities including providing excellent customer support and resolving member queries.
Strong communication skills, both verbal and written, with the ability to engage in empathetic conversations and offer clear, actionable advice.
Active listening skills and a genuine interest in helping others improve their well-being.
Ability to maintain confidentiality and handle sensitive information with discretion.
Good organizational skills and the ability to manage multiple tasks simultaneously.
Familiarity with wellness practices, mental health first aid, or relevant certifications is a plus.
Tech-savvy, with experience using digital communication tools (email, chat, video conferencing).
Ability to work remotely for straight 6 hours, with flexibility to manage future events that may require occasional travel or offline presence.
Preferred Skills:
Knowledge of mental health resources, wellness practices, or self-care techniques.
Project management skills to help in organizing events or programs.
Experience in counseling, coaching, or human resources with a focus on well-being or personal support.
Why Join Habuild?
At Habuild, we re transforming the way people approach their well-being. Founded by Saurabh Bothra, who is not only a practitioner of yoga but also someone who is ...