Sciative Solutions - Manager - Customer Service Operations (4-8 Yrs) Thane/Navi Mumbai (After-Sales/Customer Service)

Job Responsibilities:- Manage client portfolios and build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.- Conduct detailed analysis of data sets to provide intelligence and meaningful insights.- Plan and conduct periodic meetings with the clients, to ensure growth-oriented engagements.- Review client queries and concerns and take relevant actions and interventions to ensure seamless client experience.- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.- Become an expert in [Product] and educate customers on the use and benefits of our products.- Setup new clients in the system and train/onboard new clients to ensure their success.- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.- Develop comprehensive project plans to be shared with clients as well as other staff members.- Team Management: Lead, mentor, and manage a team of operations professionals, ensuring they meet and exceed individual and team goals.- Project Management: Oversee the execution of projects, working closely with cross-functional teams to ensure projects are delivered on time, within scope- Reporting: Prepare and present regular reports to senior management, providing insights into operations performance, challenges, and opportunities for improvement.Candidate Profile- 5-10 years of experience in direct client handling.- Should have handled projects end to end (from conceptualization to roll-out)- Proven proficiency in customer retention, presentation skills, and ability to work independently to drive customer success.- Excellent communication abilities- Self-learner, highly curious, self-starter, and can work with minimum supervision and guidance.- Entrepreneurial mind-set with a positive attitude is necessary.Qualifications- Experience: 5-10 years of experience in operations and client management or a similar role.
-Analytical Skills: Strong problem-solving and analytical skills, with the ability to drive data-based decision-making.- Communication: Excellent written and verbal communication skills with the ability to interact effectively with clients, senior management and other departments (ref:updazz.com)

Payroll Type : Permanent