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Executive - Customer Support - Fashion Brand (0-5 Yrs) Mumbai (After-Sales/Customer Service)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
- Hopscotch (URGENT) - Work from OFFICE ONLY- Process - customer service- Hopscotch is India s leading kids fashion brand positioned at the sweet spot of aspiration and affordability.
-Graduate (Any stream) - Preferable - Undergraduates are also welcomeShifts : - Nine Hours each day with rotational shifts. One-hour break divided in 3 parts - 15Mins-30Mins-15Mins) - Open to work from 0900hrs through 2100hrs (Work from office)- Female Associates - Open to work from 0900hrs through 2100hrs (Work from office)- Male Associates - Night shift (Work from Home) - Male Associates.
-One Weekly-Off each week (anyday) - Job Location: Lower Parel - West (7 mins walk from station) - 100% Voice Process which includes working on customer emails as well.
-Meticulous with Shift Time Reporting & Break-Adherence.Responsibilities of a Customer Service Associate would be : - Answer calls/emails professionally to provide information about products and services, take/cancel orders, or obtain details of complaints - Refer unresolved customer grievances or special requests to designated departments for further investigation - Follow the set KRA s/KPI s without any excuses (ref:updazz.com)

Payroll Type : Permanent
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Updazz.com (Registered since July-2017)
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