Malabar Gold And Diamonds - Manager - CRM (8-10 Yrs) Chennai/Bangalore (After-Sales/Customer Service)

- Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns.
-Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds.
-Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team.
-Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement.
-Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.
-Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience. (ref:updazz.com)

Payroll Type : Permanent