Executive - Customer Support (0-3 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive to provide exceptional service and support to our clients. The ideal candidate will respond to customer inquiries across various channels, provide product information and technical assistance, and contribute to customer satisfaction and retention.Responsibilities:Customer Interaction:- Respond promptly and professionally to customer inquiries via phone, email, and live chat.- Provide accurate and comprehensive product information.- Troubleshoot and resolve technical issues effectively.Customer Satisfaction and Retention:Ensure a high level of customer satisfaction through proactive and helpful support.- Work to retain customers by building strong relationships and resolving concerns.- Collaboration:Collaborate with the sales team to identify opportunities and drive revenue growth.- Maintain accurate customer records.Requirements:- Excellent verbal and written communication skills.- Strong interpersonal skills and a customer-centric approach.- Ability to multitask and prioritize effectively in a fast-paced environment.- Previous experience in a customer service or sales role (preferred).- Proficiency in CRM software and the Microsoft Office suite.Qualifications:- Bachelor s degree in Business Administration or a related field (preferred).- Proven track record of meeting or exceeding customer service goals.- Strong problem-solving skills and attention to detail.- Ability to work independently and as part of a team. (ref:updazz.com)

Payroll Type : Permanent