Customer Experience Role - Credit Card (1-5 Yrs) Bangalore (After-Sales/Customer Service)

Company Overview: Organization is a global neo-bank that provides seamless access to essential financial services such as bank accounts, debit cards, credit cards, and more for immigrants moving outside Indian borders. Cross border neo-bank which helps migrants get access to credit in the new country based on their home country credit score.RESPONSIBILITIES- Communicating with customers through various channels (email/chat)- Take ownership of the tickets and resolve the inquiry to customer s expectations to deepen the relationship and achieve highest level of customer satisfaction- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others- Keeping records of customer interactions, transactions, comments, and complaints.- Build rapport quickly with customers/clients and put them at ease- Proven high initiative and energy level with good influencing, decision-making and collaboration skills- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)- Keeping yourself updated on company products to effectively manage customer queriesREQUIREMENTS :- Male Candidate Preferred - 1 year to 3 years of experience working in customer support roles- Hands on chat support - Candidate with Corporate Card/Credit Card Servicing knowledge is preferred- Open to work in shifts (rotational day and night shifts)- The role is based out of Bangalore (Work from Office) (ref:updazz.com)

Payroll Type : Permanent