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HIRING TECHNICAL SUPPORT ENGINEER

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

Key Responsibilities

1. Technical Support & Troubleshooting

  • Diagnose and resolve hardware, software, and network issues .
  • Provide remote & on-site support to customers or internal teams.
  • Escalate unresolved issues to senior engineers or developers .

2. Customer Assistance & Communication

  • Respond to customer queries via phone, email, or chat .
  • Guide users on system usage, installations, and configurations .
  • Document customer interactions, issues, and resolutions in ticketing systems .

3. System & Network Management (If Applicable)

  • Maintain and monitor servers, networks, and cloud-based systems .
  • Assist in software updates, patches, and security configurations .
  • Support IT infrastructure, databases, and enterprise applications .

4. Product & Process Improvement

  • Provide feedback to development teams for product enhancements .
  • Conduct training sessions for end-users on new technologies.
  • Assist in creating user manuals, FAQs, and troubleshooting guides .

Job Profile : HIRING TECHNICAL SUPPORT ENGINEER
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
Adithya IT Solution Pvt Ltd Salem
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