Executive - Customer Care/Customer Success (2-3 Yrs) Kolkata (After-Sales/Customer Service)

Executive - Customer careCity: Kolkata, WBPrimary Skills: business development, Lead Generation, Customer Relationship Management (CRM) Work Experience (Years): 2-3Location : Dakhinee Co-Operative Housing Society, KolkataDesignation : Executive- Customer Success SpecialistSalary range: 20-25KJob Description:- Customer Relationship Management: Maintain and enhance customer relationships.- New Account Registration: Process customer registration through Forms.- Issue Resolution: Address and resolve customer concerns.- Making and Sending Quotations: Prepare quotations for required articles and services.- New Lead Generation: Communicate with leads to arranging meetings and secure new business opportunities.- Sales Operations: Oversee daily sales coordination & operations.- Repeat Business: Encourage and manage repeat customer sales.- Upselling & Cross-Selling: Identify additional sales opportunities.- Lead Management: Generate and convert sales leads.- Pipeline Management: Manage the sales pipeline effectively.Qualification:- Bachelor s degree in business administration, marketing, or a related field.- Experience in using CRM software or related tools is a plus. Perks & Benefits- 6 Days Mon- Fri 10-7 & All Saturdays 10-4 (ref:updazz.com)

Payroll Type : Permanent