Aditi Tracking - Technical Support Role (2-5 Yrs) Mumbai/Malad,Suburban Mumbai (After-Sales/Customer Service)

Company Overview:Since 2011, Aditi Tracking has been at the forefront of the telematics industry in India, offering innovative vehicle tracking and fleet management solutions. We are committed to excellence and cutting-edge technology, and we empower businesses to optimize their operations and enhance productivity.Responsibilities:- Sound knowledge of GPS-based VTS (Vehicle Tracking System).- Good Communication with customers by telephone, and email.- Investigating and solving customers problems, which may be complex or long-standing problems that have been raised by customers.- Handling customer complaints or any major incidents, such as login issues or technical Issues.- Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.- Keeping accurate records of discussions or correspondence with customers/persons.
-Learning about your organization s products or services and keeping up to date with changes.- Preparing Engineer Performance reports every month.- Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.- Strategically support clients by giving correct Tracking solutions.- Played an active role in tapping new high-revenue-generating customers.- Solving online and practical queries and working as Lead Technical Support Engineer in a reputed technical team.- Establish and maintain product service and support setup.- Support local sales teams in technical queries for customers and corporate (ref:updazz.com)

Payroll Type : Permanent