Required Telecaller - Delhi

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Position Overview:

We are looking for a Telecaller to handle outbound/inbound calls, customer queries, and lead conversions . The ideal candidate should have excellent communication skills, a customer-centric approach, and a persuasive attitude to drive sales and customer engagement.

• Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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Required Skills & Qualifications:

Education: Minimum 12th pass / Graduate in any field.
Technical Skills: Basic knowledge of CRM software, MS Office, and telecalling techniques .
Soft Skills: Strong communication, persuasion, and active listening skills .
Languages: English Local language preferred.
Job Profile : Telecaller
Industry : BPO