Customer Service Role - Voice Process (1-3 Yrs) Mumbai/Thane/Navi Mumbai (After-Sales/Customer Service)

We re Hiring a Customer Services Executive -Voice for a leading E-commerce CompanyAbout the Job Role and Duties-:Serves customers by providing product and service information, resolving product and service problems.Extremely Customer Centric- Attracts potential customers by answering product and service questions, suggesting information about other products and services- Maintains customer records by updating account information/ on call notes (post call allowed)- Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Maintains financial accounts by processing customer adjustments- Recommends potential products or services to management by collecting customer information and analysing customer needs- Prepares product or service reports by collecting and analysing customer information (post-shift / pre-shift huddle expectation)- Contributes to team effort by accomplishing related results as needed- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, DocumentationSkills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-taskingThe primary responsibilities of a Customer Service Associate would be:- Answer calls/emails professionally to provide information about products and services, take/ cancel orders,or obtain details of complaints- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications- Follow up to ensure that appropriate actions were taken on customers requests- Refer unresolved customer grievances or special requests to designated departments for further investigation- Follow the set KRA s/KPI s without any excuses- Job duties may change at any time due to business needs.Shifts:- Nine Hours each day with rotational shifts. One-hour break divided in 3 parts - 15Mins-30Mins-15Mins)- Open to work from 0900hrs through 2100hrs (Work from office)- Female Associates- Open to work from 0900hrs through 2100hrs (Work from office)- Male Associates- Night shift (Work from Home) - Male Associates.- One Weekly-Off each week (anyday)Job Location: Lower Parel - West (7 mins walk from station)100% Voice Process which includes working on customer emails as well.Meticulous with Shift Time Reporting & Break-Adhere (ref:updazz.com)

Payroll Type : Permanent