Associate - Telesales - Gold Bank (0-4 Yrs) Noida (BFSI Sales)

MyGold stands as the first of its kind - a Gold Bank in India, dedicated to transforming over 25,000 tonnes of idle gold in Indian households into a valuable and productive asset. Our groundbreaking 24Kt Gold Ecosystem, empowered by advanced blockchain technology, offers an exceptional ROI of up to 16% on gold investments.Responsibilities:- Handling customer queries, providing chat, voice, and email support- Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers- Troubleshooting problems and seeing them through to resolution- Demonstrating excellent product knowledge to enhance customer support- Escalating users unresolved issues to the appropriate internal teamsRequirements:- English and Hindi languages proficiency (written and spoken)- A minimum of 0-4 year of experience- Excellent interpersonal and written and oral communication skills- Computer skills- Knowledge of mediation and conflict resolution techniques is preferable.Work Timings:- 10 AM - 7 PM (Monday to Saturday)- CTC Offered - 2 to 4 Lacs Annually (ref:updazz.com)

Payroll Type : Permanent