Customer Support Executive - Inbound

Position: Customer Support Executive - Inbound
Location: Pune, Maharashtra
About the Role:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives - Inbound. In this role, you will be the first point of contact for our customers, providing high-quality support and ensuring a seamless customer experience.
Key Responsibilities:
1. Customer Support: Handle inbound customer calls with professionalism, empathy, and a focus on delivering excellent service.
2. Issue Resolution: Address customer inquiries, complaints, and issues efficiently, ensuring a positive resolution and experience.
3. Product Assistance: Assist customers with product troubleshooting, service inquiries, and resolving technical or operational concerns.
4. Record Keeping: Maintain accurate and detailed records of customer interactions in the CRM system.
5. Team Collaboration: Coordinate with other teams to deliver timely and appropriate responses to customer needs.
Requirements:
Excellent verbal communication and interpersonal skills.
Job Profile : Customer Support Executive - Inbound
Industry : Diploma, bsc-bca-bbm, tech-support