Customer Support Executive

Job Overview:

We are looking for a Customer Support Executive to handle customer queries, complaints, and banking-related assistance through phone, email, and chat support. The ideal candidate should have excellent communication skills, a problem-solving mindset, and basic banking knowledge . This role requires a customer-first approach while ensuring compliance with banking policies and procedures. As a Customer Support Executive , you will play a key role in enhancing customer satisfaction, resolving issues efficiently, and maintaining a positive banking experience .

Key Responsibilities:

Customer Assistance & Query Resolution:

• Respond to customer inquiries related to accounts, loans, credit cards, and other banking services .
• Assist customers in transaction-related concerns, KYC updates, and online banking issues .
• Provide guidance on banking products, interest rates, and investment options .

Complaint Handling & Issue Resolution:

• Address and resolve customer complaints in a professional and timely manner .
• Escalate complex issues to the relevant department for resolution.
• Ensure customer satisfaction and maintain a high-resolution rate .

Data Entry & Documentation:

• Maintain accurate records of customer interactions and transactions .
• Update customer information in banking software and CRM systems .
• Generate reports on customer queries, complaints, and feedback .

Compliance & Security:

• Ensure adherence to RBI guidelines, banking regulations, and company policies .
• Maintain strict confidentiality of customer data and financial transactions .
• Educate customers on fraud prevention and secure banking practices .

Sales & Cross-Selling (Optional):

• Inform customers about new banking products, services, and offers .
• Assist in promoting loans, insurance, credit cards, and savings plans .