ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management)

ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module)
Overall Experience Level - 10 years
Relevant experience - 4 to 8 years into ServiceNow Business Analyst
Job location - Hyderabad (3 days/week onsite)
Summary:
Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective &
efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in
the domain of IT.
Responsibilities:
Analyse complex business problems and determine an IT solution
Gather data and analyse business and user needs, In terms of Functional and Non-Functionals
Complete the requirement analysis to ensure that the solutions being designed are Available, Stable,
Performant, Usable and Maintainable.
Work closely with Business, Architecture, Development and Testing teams in doing detailing the process
and the solution
Enhancing the quality of IT products and services, analysing data to inform business decisions, and finding
technological solutions to business needs
Apply ITIL best practices to improve and streamline IT service management processes
Experience in analysing data to draw business-relevant conclusions and in data visualization techniques
and tools
With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to
the right mix of fit for purpose solutions
Identifies opportunities for asset reuse that reduces overall solution cost and development time
Perform the validation of solutions is being built/realized, together with the business process Responsible
Together with the project team you put the solution into production and roll it out in the organization.
Requirements:
Bachelor 's degree in Science/Engineering/Business Administration, or equivalent experience in related
field
Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role
Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)
Strong understanding of ITIL processes and ITOM model
Experience with ServiceNow ITSM, ITOM, and other relevant modules.
Good inter personal skills (Communication, Collaboration, Openness, Transparent..)
Strong written and verbal communication skills including technical writing skills.
We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and
ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the
implementation, migration, and maintenance of IT services and solutions.