Customer Support Executive

Job Overview:

We are looking for a Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service across multiple channels such as phone, email, and chat. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first mindset .

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and chat in a professional manner.
• Resolve customer complaints, technical issues, and service requests efficiently.
• Maintain detailed records of customer interactions and feedback in CRM systems.
• Provide accurate information about products, services, pricing, and company policies .
• Assist customers with order tracking, account management, and troubleshooting .
• Escalate complex issues to relevant departments for resolution .
• Ensure high levels of customer satisfaction and retention .
• Stay updated on company policies, product updates, and industry trends .

Skills and Qualifications:

• Bachelor s degree in any field (preferred but not mandatory).
• Strong verbal and written communication skills .
• Ability to handle high-pressure situations and difficult customers .
• Proficiency in MS Office, CRM software, and support tools .
• Multilingual abilities (preferred but not required).