Technical Support Professional (4-5 Yrs) Noida (After-Sales/Customer Service)

About MyOperator:MyOperator is India s leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.About the Role:- We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams.
-As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D).
-If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!Key Responsibilities:Technical Support & Problem-Solving:- Use technical expertise to identify and resolve complex customer issues.- Take ownership of escalated customer cases and drive them to resolution.- Troubleshoot API-related issues and ensure seamless integration.- Collaborate with product and development teams to resolve technical challenges.Customer Communication & Service:- Explain technical concepts to non-technical users in a clear and effective manner.- Understand customer needs and provide solutions with a customer-first approach.- Document resolutions, troubleshooting steps, and best practices for internal andcustomer use.Process & Compliance Management:- Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.- Conduct KYC audits to maintain accuracy and security.- Manage Truecaller activation, renewal, and billing audits to ensure proper service delivery.- Oversee SMS panel activation and renewal while troubleshooting potential issues.- Handle Add-on OBD panel activation, recharges, and renewals for seamlessoperations.API Calls & Research & Development (R&D):- Monitor, manage, and troubleshoot API calls to maintain system efficiency.- Work with the development team to enhance API performance and integration.- Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.Skills & Qualifications:- Minimum 4 years of experience in a technical support role in a product-based company.- Strong problem-solving skills to identify the root cause of issues.- Experience with API handling, troubleshooting, and integration.- Proficiency in JIRA, Kibana, and other monitoring tools.- Excellent communication skills to explain technical concepts to non-technical users.- Ability to handle compliance-based KYC processes and conduct audits.- Strong collaboration skills to work with cross-functional teams.- Experience in SaaS-based product support is a plus.Why Join Us?- Be part of a fast-growing SaaS company with an innovative work culture.- Work on challenging technical issues and collaborate with a talented team.- Gain hands-on experience with API management, compliance, and advanced troubleshooting.- Opportunity for career growth and skill enhancement in technical support.If you are a technical problem solver with strong analytical skills, apply now and become akey player in MyOperator s dynamic L2 Support Team in Noida! (ref:updazz.com)

Payroll Type : Permanent