IT Hardware Service Technician

Job Title: IT Hardware Service Technician Job Location: & Kelambakkam, OMR, Chennai Job Type: Full-Time Salary: Competitive, with Attractive Incentives Job Summary: We are looking for a skilled and customer-focused IT Hardware Service Technician to diagnose, troubleshoot, and repair a variety of devices, including laptops, desktops, printers, and mobile phones. The role requires interacting with customers, understanding their concerns, and providing the best possible solutions. The technician will be responsible for servicing devices both at the service center and at client locations, ensuring high-quality support and customer satisfaction. Key Responsibilities:

• Diagnose and troubleshoot hardware and software issues in laptops, desktops, printers, and mobile devices.
• Interact with customers to understand the problems they are facing and provide effective solutions.
• Perform hardware replacements, repairs, and upgrades as required.
• Install, configure, and update software and drivers.
• Provide on-site support at client locations when needed.
• Maintain service records and provide reports on repairs and solutions.
• Ensure excellent customer service and satisfaction by explaining technical issues in a simple manner.
• Handle warranty claims and liaise with vendors if required.
• Follow safety and security guidelines while handling devices and tools.

Requirements:

• Proven experience as an IT Hardware Technician or similar role.
• Strong knowledge of computer hardware, troubleshooting techniques, and repair procedures.
• Experience in handling different operating systems (Windows, macOS, Linux) and basic networking.
• Good communication and customer service skills.
• Ability to work independently and efficiently manage service requests.
• Willingness to travel to client locations for on-site repairs.
• Valid driving license is mandatory .

Benefits:

• Competitive salary with attractive incentives based on performance.
• Opportunity to work in a dynamic and customer-focused environment.
• Hands-on experience with the latest IT hardware and troubleshooting techniques.
• Travel allowances for on-site service visits.

If you have a passion for IT hardware troubleshooting and enjoy interacting with customers to solve their technical issues, we d love to hear from you!
Job Profile : IT Hardware Service Technician
Industry : it-software, Diploma