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Customer Support Representative

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Inform customers about product & services
Handle inbound & outbound calls
Understand customer 's need & solve queries
Job Overview We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.&

Responsibilities&
- Communicate with customers via phone, email, and chat&
- Assist customers with product inquiries and provide information about services&
- Perform data entry tasks accurately and efficiently&
- Analyse customer needs and recommend suitable products or services&
- Upsell additional products or services where applicable&
-& Follow established guidelines, scripts, and compliance protocols while interacting with customers.
-& Identify and escalate unresolved issues to higher management when necessary.
-& Recommend relevant products or services to enhance customer experience and increase sales.
-& Ensure customer satisfaction by following up on unresolved issues and collecting feedback for service improvements.

Qualifications&
- Fluent in English and Spanish (Bilingual)&
- Excellent phone etiquette and communication skills&
- Ability to multitask and prioritise tasks effectively&
- Strong data entry skills&
- Previous experience in customer service is advantageous

Job Profile : Customer Support Representative
Industry : BPO, bsc-bca-bbm, Walkin
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About Employer
Freshersworld (Registered since June-2017)
Connecting Duniya
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