Senior Voice Process Executive (0-5 Yrs) Nagercoil,Kanyakumari (After-Sales/Customer Service)

Job Title: Voice Process ExecutiveRoles and Responsibilities:- Answer incoming calls from customers and assist them with their queries or issues.- Provide information about products or services to customers.- Resolve customer complaints or direct them to the right department if needed.- Maintain a friendly and professional attitude while speaking with customers.- Ensure customer satisfaction by solving their problems efficiently.- Follow guidelines and scripts during customer interactions.- Record call details and customer feedback accurately.- Work in a team and communicate effectively with coworkers and managers.- Meet daily or weekly performance targets for call handling and customer satisfaction.Skills Required:- Good communication skills (fluent in English or any other language, depending on the company).- Patience and active listening skills.- Ability to stay calm under pressure.- Basic computer knowledge (for entering customer information and handling systems). (ref:updazz.com)

Payroll Type : Permanent