US Voice Process Specialist

As a US Voice Process Specialist, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company 's reputation.& This role involves managing inbound and outbound calls, assisting customers with inquiries, resolving issues, offering product information, and ensuring high customer satisfaction. The position requires a high level of communication skills, a neutral accent, and the ability to work in a fast-paced environment while meeting performance goals.
Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments.
Qualifications: High school diploma or equivalent required; bachelor 's degree preferred. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts and on weekends.
Skills: Customer Service Communication Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills
Job Profile : US Voice Process Specialist
Industry : BPO