Executive - Customer Support (0-3 Yrs) Noida/Gurgaon/Gurugram/Navi Mumbai/Delhi/Greater Noida/Pune (After-Sales/Customer Service)

Job Title: Customer Support ExecutiveLocation: Noida, Delhi, Gurgaon, Pune, Navi MumbaiExperience: Fresher to 3 yearsJob Description :Provide exceptional customer service via phone, email, or chat. Assist customers with inquiries, resolve issues, and ensure a positive experience.Key Responsibilities :- Answer customer queries and provide timely solutions.- Troubleshoot technical/product-related issues.- Maintain accurate records of customer interactions.- Escalate complex issues to senior teams when necessary.- Ensure customer satisfaction by providing efficient resolutions.- Follow up with customers to ensure issue resolution.- Contribute to continuous improvement by providing feedback on processes.- Collaborate with cross-functional teams to meet customer needs.Requirements :- Excellent verbal and written communication skills.- Problem-solving and multitasking abilities.- Ability to handle stressful situations professionally.- Basic knowledge of customer support software (preferred).- Freshers or up to 3 years experience in customer service. (ref:updazz.com)

Payroll Type : Permanent