AegisCovenant - Executive - Dealer Support (0-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

About Us:AegisCovenant is a fast-growing InsureTech company founded in 2020, specializing in two-wheeler insurance management and roadside assistance (RSA). We are committed to transforming the industry with innovative technology, simplifying processes, and delivering exceptional service to our dealers and partners.Job Overview:As a Dealer Support Executive, you will provide exceptional post-sales support to our dealer network by supporting us in inbound call and chat support. You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.Key Responsibilities:- Maximize Call Handling Efficiency: Ensure quick, effective handling of inbound calls.- Complaint Resolution: Address dealer complaints through chat and resolve issues promptly.- Dealer Training: Train dealers on portal usage and provide knowledge.- Pre & Post-Sales Support: Assist dealers with any follow-up queries and ensure satisfaction.- Collaboration: Work closely with the team to ensure dealer needs are met and service standards are maintained.Skills & Qualifications:- Experience: 0-2 years in customer service, dealer support, or related roles (preferably in insurance or automotive).- Skills: Excellent communication, problem-solving, and training abilities.- Tech-Savvy: Proficient with digital platforms and CRM tools.- Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction.Key Requirements:- Educational Qualification: Graduate degree in any discipline.- Language proficiency: Must be fluent in Tamil, Kannada & Telugu.- Experience: 0-2 years; freshers can apply.Relevant Skills: - Strong communication abilities.- Quick learner & enthusiastic about sales.- Persuasive personalityWhat do we offer?- Remuneration: We offer a competitive compensation package.
-Medical Insurance: All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.- Work-life balance: We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible. (ref:updazz.com)

Payroll Type : Permanent