KLOVE - Executive - CRM (2-6 Yrs) Delhi NCR/Delhi (After-Sales/Customer Service)

CRM Executive /CoordinatorPosition - CRM ExecutiveLocation - Greenpark, New Delhi - Work From OfficeTimings - 09.30 AM to 6.30 PMDuration - Monday to SaturdayCRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.Requirements :- 3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.- Bachelor s or master s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred- Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction- To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams- To allow businesses to better manage their customer relationships and ultimately drive more success- Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint- Maintains an ongoing level of engagement with key customers- Knowledge of MS Office software and CRM software- Self-motivated and goal-oriented, desire to deliver resultsKey Skills :- Excellent communication skills- Positive, confident and determined approach- High degree of self-motivation and ambition- Skill to work both independently and as a part of a team- Capable to flourish in a competitive environment- Self-motivated and driven by targets- ResilienceResponsibilities:- Meeting with clients virtually or during sales visits- Maintaining accurate records- Resolving customer complaints quickly and efficiently- Attending any exhibitions, conferences, Meetings- Review sales performance- Research the market and related products- Listen to customer requirements and present appropriately to make sale- Maintain and develop relationships with existing and new customers- Arrange Video calling and meetings- Timely respond to incoming emails and phone queries- Negotiate the terms of an agreement and close sales- Gather market and customer information- Make accurate and rapid cost calculations and providing customers with quotations.- Maintains quality service by establishing and enforcing organization standards. (ref:updazz.com)

Payroll Type : Permanent