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Non Voice Process

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
NON VOICE& PROCESS: EMAIL PROCESS&
EXCELLENT ENGLISH COMMUNICATION
SHIFT: DAY SHIFT
OFFS: FIXED OFF
LOCATION: GHANSOLI

Responsibilities
Respond to customer inquiries via email in a timely manner.
Provide accurate information and effective solutions to customer issues.
Maintain constant and thorough documentation of customer interactions.
Collaborate with other departments to resolve complex customer issues.
Ensure customer satisfaction through prompt and professional responses.
Follow company protocols and guidelines to handle sensitive information.
Analyze customer feedback and provide insights for process improvement.

Qualifications:
High school diploma or equivalent; bachelor 's degree preferred.
Previous experience in a customer service role, particularly in a non-voice process.
Exceptional written communication skills.
Ability to handle multiple tasks and manage time efficiently.
Strong problem-solving abilities and attention to detail.
Proficient in using customer support software and tools.
Ability to work in a fast-paced and dynamic environment.

Job Profile : Non Voice Process
Industry : BPO
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Freshersworld (Registered since June-2017)
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