Assistant Manager Service Officer - Branch Banking And Liabilities

Negotiable

by Freshersworld
Be the first to contact

Job Specifications

Employment Type Full time jobs

Job Description

Job Title : Assistant Manager Service Officer - Branch Banking and Liabilities Location : Entire Gujrat
Department : Branch Banking
Reports To : Branch Manager
Job Type : Full-Time
Experience : 0 2 years (Freshers with relevant internships/certifications may apply)
Salary : Competitive, as per industry standards Job Summary We are seeking a dynamic and customer-focused& Assistant Manager Service Officer & to oversee branch banking operations and drive liabilities growth (savings accounts, current accounts, fixed deposits, etc.). The role involves ensuring seamless customer service, compliance with banking regulations, and achieving branch targets for liabilities products. Key Responsibilities

1. Customer Service Management

Act as the primary point of contact for customer queries related to accounts, transactions, and banking services.
Ensure prompt resolution of customer complaints and escalations.
Guide customers through onboarding processes (account opening, KYC, etc.).

2. Liabilities Management

Promote and cross-sell liabilities products (savings accounts, current accounts, fixed deposits, etc.).
Achieve monthly/quarterly targets for account openings and deposit mobilization.
Analyze customer needs to recommend tailored banking solutions.

3. Branch Operations

Ensure compliance with RBI guidelines, audit requirements, and internal policies.
Oversee cash management, cheque clearance, and daily reconciliation.
Maintain accurate records of customer interactions and transactions.

4. Team Collaboration

Train and mentor junior staff (e.g., tellers, customer service executives).
Assist the Branch Manager in daily operations and strategic initiatives.

5. Sales & Business Development

Participate in customer outreach programs (e.g., campaigns, events).
Generate leads for liabilities products through referrals and networking.

Skills & Qualifications

Essential :
- Strong customer service orientation.
- Basic understanding of banking products, especially liabilities.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and banking software (e.g., Finacle, Core Banking Solutions).
Preferred :
- Internship experience in branch banking or sales.
- Certification in banking/finance (e.g., NISM, JAIIB).
Education :
- Bachelor s degree in Finance, Business Administration, or related field.

Job Profile : Assistant Manager Service Officer - Branch Banking and Liabilities
Industry : bsc-bca-bbm, Bank, hospitality, finance

Share with friends

About Employer