General Manager Operations

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Summary: As the General Manager Operations in the Warehousing, you will play a key role in ensuring that the warehouse functions smoothly, efficiently, and safely. You will be responsible for leading a dedicated team, optimizing the processes, and ensuring that the customer must receive the services as per the agreed terms on time. Your leadership should help to create a positive and supportive work environment where everyone can thrive.& & & Responsibilities:

Leadership & Team Development:

• Lead by example, inspiring and motivating the team to achieve their best.
• Foster a culture of collaboration, respect, and continuous learning.
• Provide guidance and mentorship to repartees, other members in the Ops team and supporting to their professional growth.
• Conduct regular performance reviews and offer constructive feedback to help team members succeed.

Daily Operations Management:

• Oversee all aspects of warehouse operations, ensuring that goods are received, stored, and shipped efficiently.
• Collaborate with the team to identify and implement improvements that enhance workflow and reduce waste.
• Maintain inventory accuracy through regular checks, ensuring that we always have what our customers need.

Safety & Well-being:

• Prioritize the safety and well-being of everyone in the warehouse.
• Ensure that all team members are trained in and follow safety protocols.
• Regularly review and update safety procedures to keep up with industry standards and regulations.
• Address any safety concerns promptly and proactively.

Customer-Focused Service:

• Ensure that our customers receive their orders on time and in perfect condition.
• Work closely with the customer service team to understand customer needs and address any issues quickly and effectively.
• Strive to exceed customer expectations, fostering long-term relationships based on trust and reliability.

Strategic Planning & Innovation:

• Collaborate with senior leadership to develop and implement strategies that align with our company s goals.
• Stay informed about industry trends and innovations, bringing new ideas to the table to keep our operations cutting-edge.
• Lead initiatives that improve efficiency, reduce costs, and enhance the overall performance of the warehouse.
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Financial Responsibility:

• Manage the warehouse budget responsibly, ensuring that resources are used efficiently.
• Monitor key performance indicators (KPIs) to track the financial health of the warehouse.
• Implement cost-saving measures without compromising the quality of service or the well-being of your team.

Qualifications:

• A bachelor s degree in a related field, such as Supply Chain Management, Business Administration, or Logistics. A Master s degree is a plus.
• 10-12 years of experience in warehouse operations, with at least 5 years in a leadership role.
• Strong knowledge of warehouse management systems (WMS) and inventory control.
• Excellent leadership and communication skills, with a focus on team development and empowerment.
• Experience with continuous improvement methodologies like Lean or Six Sigma is a bonus.
• A problem-solving mindset, with the ability to make thoughtful decisions under pressure.

Skills:

• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Analytical thinking and problem-solving skills.
• Ability to handle pressure and meet deadlines.
• Knowledge of WMS, TMS, invent