Required Non-Voice Process - Salem

A 'Non-Voice Process ' job detail a role focused on handling customer interactions primarily through written communication channels like email, chat, or online forms, requiring strong data entry, document processing skills, and meticulous attention to detail, rather than phone calls; essentially providing customer support without voice interaction.
Key responsibilities :
1.Accurately inputting customer information, order details, and other relevant data into company systems.
2.Responding to customer inquiries, resolving issues, and providing information via email or live chat platforms.
3.Reviewing and processing documents like forms, applications, or claims, ensuring accuracy and compliance.
4.Verifying and processing customer orders, including updates on order status.
5.Handling administrative tasks related to customer accounts, including account updates and data verification.
Job Profile : Non-Voice Process
Industry : BPO