International Customer Support Role (1-3 Yrs) Hyderabad (After-Sales/Customer Service)

We are seeking a dedicated International Customer Support Specialist to join our team and play a key role in assisting employers and recruiters globally in hiring top talent through our job portal. As part of our customer support team, you will ensure a seamless experience by addressing queries, providing solutions, and guiding users throughout the recruitment process. Key Responsibilities:- Provide multilingual customer support to employers and recruiters using the job portal, ensuring effective communication across diverse regions.
-Assist with job posting creation, optimization, and troubleshooting to attract qualified candidates.
-Guide recruiters in candidate search, matching, and application tracking processes.
-Offer insights on international hiring regulations, visa processes, and relocation requirements.
-Resolve issues related to account management, subscription services, payments, and platform navigation.
-Deliver exceptional support through email, chat, and phone, ensuring timely and accurate responses to queries.
-Collaborate with internal teams to escalate and resolve complex issues effectively.
-Stay updated on global recruitment trends to provide informed advice and solutions to customers.Qualifications: - Proven 1 year experience in international customer support, - Strong communication skills and fluent in English - Knowledge of global hiring practices, employment laws, and recruitment processes.
-Proficiency in using CRM systems, ticketing tools, and online platforms.
-Excellent problem-solving and multitasking abilities in a fast-paced environment.
-A customer-centric approach with the ability to build rapport and foster trust. Cab will be provided upto 25 km Location Will be Hitech City (ref:updazz.com)

Payroll Type : Permanent