ITriangle Infotech - Manager - Customer Support (4-8 Yrs) Bangalore (After-Sales/Customer Service)

Requirements:- Educational Qualification: Bachelor s or master s degree in any discipline.- Experience: 4 to 8 years of experience in a Team Leader role.- Skills: Proficient in MS Office and Management Information Systems (MIS).Responsibilities:SIM Activation:- Monitor Sim activations on daily basis to ensure timely and accurate processing.- Handle escalations from customers regarding sim activation and resolve issues promptly.- Coordinate with customers and vendors to facilitate seamless sim activations.- Prepare and submit monthly/yearly reports on sim activation metrics.- Conduct necessary audit.CLA Generation:- Monitor the daily generation of Common Layer Certificates (CLA) to maintain a streamlined process.- Manage and drive customer escalations related to CLA, ensuring timely resolution of issues.- Collaborate with relevant teams to enhance the efficiency of CLA generation processes.TPM Coordination:- Coordinate with various departments for TPM initiation and approval.- Facilitate efficient and timely dispatches.- Prepare and submit monthly/quarterly/yearly reports on TPM activities to the reporting head.- Coordinate with courier agencies to optimize cost & efficiency.Customer and Vendor Coordination:- Establish and maintain effective communication channels with customers and vendors.- Address customer and vendor queries, concerns, and issues in a timely and satisfactory manner.- Foster positive relationships to enhance overall business performance.- Coordinate with customers for payment advice, continuous follow up with client for overdue o/s.Reporting:- Compile and analyze data related to Sim activations, CLA generation, and TPM activities.- Prepare comprehensive reports and submit them regularly to the reporting head.- Provide insights and recommendations for process improvement based on data analysis. (ref:updazz.com)

Payroll Type : Permanent