Telesales/Telecalling Role (2-4 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Outbound Calling:- Make outbound calls to prospective customers to promote and sell our products/services.- Engage customers in meaningful conversations to understand their needs and provide suitable solutions.Lead Generation:- Identify and qualify potential leads through cold calling and follow-up communications.- Maintain a robust pipeline of leads and ensure accurate and timely follow-ups.Sales Conversion:- Achieve daily, weekly, and monthly sales targets by converting leads into sales.- Utilize effective selling techniques to persuade customers and close deals.Customer Relationship Management:- Build and maintain strong relationships with clients to encourage repeat business and referrals.- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Data Management:- Update and maintain accurate records of calls, customer interactions, and sales activities in the CRM system.- Prepare daily/weekly reports on sales activities and performance metrics for management review.Market Research:- Stay informed about market trends, competitor activities, and industry developments to enhance sales strategies.- Gather customer feedback and provide insights to the management team for product/service improvement.Key Skills & Qualifications:Experience: Minimum 2 years of experience in telesales or tele calling.Communication Skills: Excellent verbal communication skills with the ability to engage and persuade customers.Sales Skills: Strong sales acumen with a proven track record of achieving sales targets.Customer Focus: Ability to understand customer needs and provide tailored solutions.Computer Skills: Proficient in using CRM software and MS Office applications.Preferred Qualifications:- Experience in any industry is acceptable, but familiarity with sales processes is an advantage.- A positive attitude and a proactive approach to problem-solving. (ref:updazz.com)

Payroll Type : Permanent