Executive - Customer Support - Fashion (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

We are seeking a dynamic and customer-centric individual to join our team as a Customer Success Executive. This position offers an exciting opportunity to work with a leading brand in the industry.Responsibilities :- Engage with customers via phone, chat and email to provide outstanding support and ensure their success with our products and services.- Serve as the primary point of contact for customer inquiries, requests, and issues, resolving them promptly and efficiently.- Proactively seek customer feedback and provide insights to internal teams to drive product improvements.Requirements :- Bachelor s degree in Business Administration, Marketing, or any related field.- 1 to 3 years of proven experience in customer success or support.- Excellent communication skills in both English and Hindi.- Strong problem-solving and decision-making abilities, with a keen attention to detail.- Experience in the clothing or fashion industry is a plus.Attributes :- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.- Self-motivated with a proactive approach to identifying and resolving customer issues.- Adaptability and willingness to learn new technologies and processes.Benefits :- Competitive salary and performance-based incentives.- Opportunities for career growth and professional development in a rapidly expanding company.Location : Gurugram, India (ref:updazz.com)

Payroll Type : Permanent